Fun Factor

Terms & policies

Refund Policies

(Cancellation, Return & Refund)

All goods sold and online tickets purchases are
NON-REFUNDABLE, NON-RETURNABLE & NON-EXCHANGEABLE.

Please choose carefully your date & time as we might not be able to accommodate late showings. All playing area within Fun Factor are requires with non-slip socks.

Plan carefully to have fun. We wish you have a great day with us !

TERMS & CONDITIONS

1. This page sets out the terms and condition of use of our Website and services (collectively “Services”). By accessing or using this Website, you accept all of its terms (including these Terms and Conditions). If at any point, you do not or are not willing to be bound by it (or any other policy), you must immediately stop using the Website.

2. Without limiting any other definition in these Terms and Conditions, the following words and expressions shall have the following meanings:

“User” or “you” means any person that is accessing or using our Website.

“Website” means the website www.funfactor.my

“Website Administrator” means Lien Dak Wonderfun Sdn.Bhd.

Dear Fun Factor players,

We want you to have fun at Fun Factor and at our website! To make sure your online visit is fun and safe, we don't "play around" with any of the important steps we take to protect your privacy. At the Fun Factor, player's safety and fun as well as trust in our name is serious business! Below, you will find information about the Fun Factor Policy. Our policy will tell you how and when we collect information through purchasing the ticket, and how this information will be used.
  • You purchase tickets to our park.
  • Online purchase ticket to our park.
  • You visit our website to get information.
  • Visit our social media page though this website.
  • You make a booking at one of our facilities.
  • Contact us for more information or booking ticket.
  • You send us a message, through email/ contact / social media or contact us” a message. 

  • You enroll in promotions, contests, provide feedback or participate in surveys, market research or other promotional activities which we (or one of our agents/corporate partners) conduct.
  • For job enquiry through email/ contact / social media or contact us” a message.

We also use passive means to collect some information, such as tracking what pages you go to on the site. This information is then provided to our consumer data department in order for them to determine how to make your experience at our sites more enjoyable.

 

Your personal information

Personal information includes any information or opinion about an identified individual, or an individual who is reasonably identifiable regardless of whether the information is true or not. We only collect personal information which is necessary for, or related to, one or more of its functions or activities. The types of personal information we collect from you will depend upon the type of interaction that you have with us. In general, the types of personal information that we collect may include but not limited to the following:

  • Your name, address, contact details
  • Age, date of birth, identity card number, gender, profession
  • Credit card, bank account details
  • Health information ( if you intend to use one of park facilities where your health status may be a consideration)
  • Your image/ portrait ( if you are photographed within our premises)
  • If your photograph is taken at our park, we may use this information in respect of the management and security of our park and it may be provided to law enforcement and government bodies for these purposes in response to their request.
If you have a complaint or concern about the way in which your privacy has been handled by us, please email us at rentap@funfactor.my. We will respond by email for confirming receipt of your complaint or concern. We will then proactively investigate your complaint or concern and provide you with our response within a reasonable timeframe.

We love hearing from you. How can we best serve you?

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Fun Factor
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